Management Reporter comes with 2 users and a limited license. So the very first thing you need to do is load the license. You will find the license on VOICE where you find the license for Dynamics AX. Load the license and observe the number of users granted. Management Reporter has four types of users: Viewer, Designer, Generator and Administrator. The account installing will become administrator immidately, and as soon as the service starts it will start collecting users from AX.
What typically happens is that you'll get your own user in right away, and then the two users given by the demo license. You then load the license and then the service adds the remaining users.
If you still don't see any users, it is most likely due to one of these two:
- No users have the correct roles in AX
- An error
Designer: Accounting manager, Accounting Supervisor. (LedgerBalanceSheetDimMaintain)
Generator: Accountant, Accounting manager, Accounting supervisor, Chief executive officer, Chief financial officer, Compliance manager, Financial controller (LedgerFinancialJournalBGenerate / LedgerBalanceSheetDimPrintGenerate)
Administrator: Security Administrator (SysSecSecurityMaintain)
Viewer: No roles but there is a privilege. Create your own role or edit one of the existing ones if you need this MR role. (LedgerViewFinancialStatement)
As for error, the only problem I've experienced so far is having AX users who were removed from Active Directory. The service will simply stop collecting users as soon as it hits a user in AD which it cannot find in Active Directory. Personally, I would prefer if the service skipped inactive users. In one of my environment I had a handful of users who were deleted from AD, and these users prevented the service from collecting all the users.
I hope this helps. :-)